Product Access and Update Policy

Product Access Policy

Access to products purchased from Network Dojo are licensed only to the person who purchased the product (or to whom the product was purchased for if the purchaser is not the end user).  Only the end user person is allowed to use their credentials to login to any Network Dojo website/system to access online content.  You are also not allowed to share any purchased downloadable content, or links to purchased downloadable content, with other people.  You are also not allowed to transfer ownership of any product.  Basically, the only way to legally gain access to any non-free content is to purchase it directly from Network Dojo.

Any customers found to have sold/shared their login credentials, download links, or downloaded product will have their account disabled and no refund will be given.  Depending on the situation, legal action may be taken if your actions substantially harmed Network Dojo.

Product Update Policy

Network Dojo is a certification training company.  Our products are primarily intended to help you pass exams and labs.  Our intention is to only make you buy our materials once and be covered until you pass your exam/lab (within reason).

General Product Update Policy

Unless otherwise specified, all products are covered by the following update policy.

When purchasing a product, you will be granted access to the product for 3 years (for CCIE products) or 3 1/2 years (For CCNA/CCNP products) through our members area.  During that time, you will also be entitled to free updates to the materials.  If you buy individual products, you will get the comparable new version of the product.  If you buy a bundle, you will get the updated bundle of the same type (ie. Gold to Gold, Platinum to Platinum, etc).  We will try to keep the bundles similar between versions so that you don’t go backwards in products due to an update.

Once the time expires, access will be removed from the members area for the associated content with the exception of rack tokens.  Rack tokens have no expiration to them.  Products that the customer downloads can be kept forever.  This would include things like workbook PDFs, companion files, and downloaded videos.  They just won’t be accessible to re-download in your members area after the expiration date.

We reserve the right to change this policy at any time.  It would probably only be in response to Cisco changing their versioning process for their exams/labs.  It will always be our goal to give you access to current materials for a reasonably long enough period of time to allow you to prepare for and pass an exam/lab with some buffer thrown in for good measure.

Mentoring Product Update Policy

Access to the live mentoring meetings will be available for the same period of your access to updated materials.  After that, it will expire.